Conflict Management workshop

This workshop is a fun yet informative day aimed at anyone who comes into contact with other people while at work. It is a classroom based, interactive session with no previous qualifications or experience necessary. Throughout the day delegates will be provided with the knowledge, understanding and skills to deal with any potential conflict.

After introductions and expectations for the day delegates will be given the opportunity to discuss their own conflict experiences before going on to learn the importance of conflict management and how to use this knowledge to their advantage.

The Conflict Management workshop leaders

Our tutors are experienced in delivering Conflict Management and Resolution to Police Officers, Youth Workers, Nurses, Security Guards and a whole host of other professionals. With hands on experience and an extensive knowledge of the subject you will find the trainers professional and thorough, while bringing an element of fun to an otherwise serious subject matter.

Scheme of work

  • Common causes of conflict
  • Stress reactions
  • Communication and body language
  • Warning and danger signs
  • Proxemics and reactionary gap
  • Impact factors
  • Legislation

Benefits include:

  • Confidence building
  • Learning legislation
  • An experience of improving communication skills
  • Engaging in team working and using skills of engagement

Highlights of the workshop:

Our trainers will use models such as:

  • The Conflict Continuum
  • The Aggression Management Model
  • Betaris Box
  • Five Step Plan / Appeal

These models will assist in delegates remembering and being able to put into action the knowledge learned during the day.

Evidence of participation

Many youth schemes require evidence of learners' participation and achievements in wider learning projects to contribute to the young person's file or CV. Top Dog can support this by providing a Top Dog Certificate of Achievement.


Enquire about booking a Conflict Management workshop

The Conflict Management workshop | The Conflict Management workshop leaders | Scheme of work | Evidence of participation | Booking

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